This is the letter that my friend received from Glock, Inc. along with the replacement recoil spring for his Gen4 Glock 17.
Dear Valued Glock Customer:
Glock has developed a new design to the recoil spring assemblies (RSA) in its Gen4 pistols to replace several variations that are functioning in the market today. To ensure our customer’s continued confidence and enjoyment with their pistol, Glock will replace the recoil spring in the affected Glock Gen4 model pistol at no cost (Gen 4 G26 and G27 models are not affected).
The replacement RSAs have been extensively tested and they prove to funtion as intended with the quality and reliability that is expected from all Glock products. The replacement of the Gen4 RSA can be performed as part of the regular field strip process (see Safety brochure enclosed). There is no need to take your Glock Gen4 pistol to an armorer.
Having indicated that you own a Glock model Gen4 pistol with an affected RSA, find enclosed the correct replacement RSA(s) for your Glock model Gen4 pistol(s) referenced above, a safety brochure to properly replace your RSA. Also, enclosed is a pre-paid label and packaging for you to return the old RSA(s) to complete the exchange.
Glock takes the safety of our customers very seriously. Reliability and quality of our products are always our highest concern. We appreciate your immediate attention to this matter and apologize for any inconvenience this may have caused you.
|letter from Glock||Safety Brochure|
From the Glock Website
“GLOCK Inc. is voluntarily exchanging the recoil spring assembly (RSA) on its new Gen4 pistols (with the exception of G26 and G27 models). GLOCK has developed a new design to the recoil spring assemblies on its Gen4 pistols to replace several variations that are functioning in the market today. As part of the company’s commitment to perfection, we are voluntarily exchanging the existing RSA in order to ensure our products perform up to GLOCK’s stringent standards.
GLOCK is replacing the RSA in all Gen4s sold before July 22, 2011 at no cost. Please complete the following procedure to receive a new RSA. The RSA can safely and simply be swapped out using normal field stripping protocols. If you have additional questions, please contact GLOCK at 1-877-745-8523 with your serial number and model number.
1.Call 1-877-745-8523 with your serial number and model number to request your modified RSA. GLOCK will verify your serial number and collect shipping information
2.Within 30 days, GLOCK will send you a replacement RSA along with a pre-addressed envelope to mail in your old spring
3.Ensure your Gen4 is completely unloaded
4.Field strip your GLOCK per the instructions found in your ‘Instructions for Use’ manual that came with your pistol and replace the old RSA with the new one
5.Place the old RSA in the supplied shipping container and give to the United States Postal Service (USPS)”